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Warranty & Service
GEM VISION Warranty & Claim Process
All GEM VISION products carry a 1-year warranty from the purchase invoice date, with a simple claim process and pick & drop service.
- 1-year warranty on all products
- Repair or replacement in 3–4 days after the product reaches us
- Claim by call, WhatsApp or email
Start a Warranty Claim
Share your details and our team will contact you. Keep your invoice ready.
Warranty period
GEM VISION products are covered by a 1-year warranty from the date of the purchase invoice. The warranty covers manufacturing defects. Keep your invoice safe; it is required for every claim.
How to make a warranty claim
1. Contact us
Call or WhatsApp +91 72900 02676 or email support@gemvision.in.
2. Share your details
Send the documents and information listed below so we can verify the claim.
3. Phone check
Our team may first try to solve the issue on call or WhatsApp.
4. Send the product
We confirm the claim and share the courier address. You send the product to us at your courier cost.
5. Repair or replacement
After the product reaches us, repair or replacement normally takes 3–4 days.
6. Return to you
We arrange the return courier of the repaired or replaced product to you.
Details we need for a claim
- Purchase invoice (shows date, product and model)
- Product model and serial number (photo of the label)
- Your name, mobile number and full address with PIN code
- Description of the problem (for example no power, no video, night vision issue, recording issue)
- Photo or short video showing the fault
- Where and how the product is used, and the adapter or power supply connected
Pick & drop and courier charges
We provide pick and drop service for warranty claims. The courier charge for sending the product to us is paid by the customer, and we arrange the return of the repaired or replaced product. Please contact us before sending anything so we can confirm the claim, address and packing.
What the warranty does not cover
Standard exclusions apply: physical damage or breakage, damage from water or moisture, power surge or lightning damage, use of a wrong adapter or voltage, opening or repair by anyone other than us, and claims without a valid invoice. Our team will explain the reason if a claim cannot be accepted.
Warranty FAQ
How long is the warranty?
1 year from the date on your purchase invoice, on all GEM VISION products.
What do I need to claim warranty?
The purchase invoice, product model or serial number, a clear description of the problem, a photo or short video, and your name, mobile number and full address with PIN code.
How long will the repair or replacement take?
After the product reaches us, it normally takes 3–4 days.
Who pays the courier charge?
The customer pays the courier charge to send the product to us. We arrange the return of the repaired or replaced product. Please contact us before sending so we can guide you on packing and the address.
Can I claim without an invoice?
No. The purchase invoice is required to confirm the purchase date and warranty period.
Where do I send the product?
Call or WhatsApp +91 72900 02676 first. Our team will confirm the claim and share the courier address.